Fraud frustration
Question
I've recently been the victim of credit card fraud. I've told the credit card company and they're investigating the issue. The thing is, they told me that in the meantime I should continue to make the minimum payment on my bills. Is this correct? There wouldn't be anything to pay if the fraudulent purchases hadn't been made.
Answer
Credit card companies often ask for people to make the payments while they make an investigation into potential fraud. This ensures that, if they come to the conclusion that there has been no fraud, you would not then have to pay penalties for failing to make payments.
If they come to the conclusion that you are a victim of fraud, they should re-credit the amount to your account. Have you received assurances from the company on this point? If not, it's advisable to clarify the situation with them.
As credit card fraud is actually theft, you may want to report this to the police. Indeed, the company may expect you to demonstrate that you have reported this to the police. You may also want to check out Card Watch to find out more about credit card fraud and how to protect yourself.
Good answer? Bad info? Want to tell us what you think? We'd really like to hear what you've got to say about this answer so please click here to take the survey. Your feedback is confidential and as anonymous as you like.
Question answered by CAB
Print this page Email this page to a friend Add to favourites
